Help Center

How can we help?

Find answers to common questions about payouts, security, and using the ViaPay platform.

Frequently Asked Questions

Prohibited Items

Payments for these types of businesses or activities are strictly prohibited on ViaPay.

Illegal Goods

Drugs, weapons, stolen property, or illegal substances.

Unregulated Financial Services

Crypto-schemes, unlicensed brokerage, or money lending without NCR certification.

Gambling & Betting

Online casinos, sports betting, or lottery tickets.

Adult Material

Pornography or adult-themed entertainment.

Deceptive Practices

Multi-level marketing, get-rich-quick schemes, or deceptive sales tactics.

Circular Payments

Using ViaPay to cash out your own credit card or moving funds between accounts you control.

Trust First

First Payout Review

To protect the ecosystem, we review the first payout for all merchants. We look for:

  • Matches between bank account and KYC data.
  • Proof of legitimate product fulfillment.
  • Authenticity of buyer interactions.

Audit Lead Time

3 - 7 Business Days

Legal Compliance

ViaPay strictly adheres to South African FICA and POPI regulations. We cooperate with the Financial Intelligence Centre on all suspicious transaction reports.

Still need assistance?

Our compliance and support teams are available to help with complex verification cases.

Email SupportCompliance Team